Terms and Conditions

These Terms and Conditions govern access to and use of uShop Live, a digital commerce platform operated by NETIKASH SAS, located at 01, Avenue Kasangulu, Lubumbashi, Democratic Republic of Congo.

By creating an account, browsing products, placing an order, selling products, using a collection point, requesting payouts, or otherwise using uShop Live, you agree to these Terms and Conditions.

If you do not agree, you must not use the platform.

“uShop Live”, “we”, “our”, or “us” refers to NETIKASH SAS and the uShop Live platform.

“Customer” refers to a person who browses, orders, pays for, or picks up products through uShop Live.

“Merchant” refers to a business or individual seller using uShop Live to list and sell products.

“Collection Point” refers to an approved pickup location where customers may collect orders.

“User” refers to any customer, merchant, collection point partner, admin, or other person using the platform.

“Platform” refers to the uShop Live website, applications, dashboards, APIs, and related services.

uShop Live provides digital tools that allow merchants to list products, customers to place orders, payments to be initiated, and collection points to support order pickup.

uShop Live may facilitate payment initiation, order tracking, fulfillment workflows, payout requests, notifications, and commercial reporting.

Unless explicitly stated otherwise, uShop Live is not the manufacturer, owner, or direct seller of merchant products. Product responsibility remains with the merchant.

Users may be required to create an account to place orders, manage products, process fulfillments, request payouts, or access restricted dashboards.

You agree to provide accurate, complete, and up-to-date information. You are responsible for keeping your login credentials confidential and for all activity under your account.

We may suspend or restrict access if we detect fraud, abuse, unauthorized activity, policy violations, or security risks.

Customers may browse public product pages without logging in. To place an order, customers must log in.

Before placing an order, the platform may display product subtotal, service fees, and total amount payable. Final order values are calculated and stored by the backend system at order creation.

An order is not considered paid until payment success is confirmed by the payment provider or the relevant payment confirmation system.

uShop Live may redirect customers to a third-party or affiliated payment checkout, including Netikash payment services.

Creating a payment request does not mean payment has been completed. Orders remain unpaid until successful payment confirmation is received.

If a payment fails, expires, or is cancelled, the order may remain awaiting payment, and the customer may retry where supported.

uShop Live may apply service fees to transactions. These fees may include platform fees, provider fees, collection point fees, or other operational charges.

The customer may see an aggregated uShop Live service fee. Detailed fee breakdowns may be visible only to authorized administrative users for reconciliation purposes.

uShop Live may update fees from time to time. Applicable fees will be calculated according to the configuration active at the time of the transaction.

Merchants are responsible for the accuracy of product descriptions, prices, images, and availability.

Merchants are responsible for product quality, legality, timely preparation of paid orders, honoring confirmed orders, and responding to customer or admin issues.

Merchants must not list illegal, counterfeit, unsafe, misleading, or prohibited products.

Collection point partners are responsible for receiving and handling orders according to platform procedures.

Collection points must verify pickup codes or required customer confirmation, maintain accurate operational information, protect customer and order information, and report issues promptly.

Collection point earnings may become available only after successful pickup confirmation.

Eligible merchants and collection points may request payouts from available balances.

Payout requests may require email OTP confirmation. uShop Live may reject or delay payout requests for security, compliance, insufficient balance, incorrect destination details, suspected fraud, or operational reasons.

Payout processing times may depend on the selected payout method, banking systems, mobile money operators, or other service providers.

Refund, cancellation, and dispute processes may depend on order status, payment status, merchant handling, product condition, and platform policy.

Paid orders may require admin review before cancellation or refund processing.

uShop Live may assist in dispute handling but does not guarantee a specific outcome where the merchant is responsible for the product or service.

Users must not use the platform for fraud, money laundering, illegal activities, unauthorized access, manipulation of payment or payout records, false information, OTP abuse, or listing prohibited products.

Users must not interfere with platform availability, security, APIs, accounts, or data.

We aim to keep uShop Live available and reliable, but we do not guarantee uninterrupted service.

Maintenance, outages, network issues, payment provider issues, or force majeure events may affect availability.

uShop Live, its software, interface, branding, workflows, documentation, and related materials are owned by NETIKASH SAS or its licensors.

Users may not copy, reverse engineer, reproduce, misuse, or exploit the platform except as permitted by these Terms.

Merchants retain responsibility for product content they upload and confirm that they have rights to use such content.

We process personal data according to our Privacy Policy and applicable data protection rules in the Democratic Republic of Congo.

By using uShop Live, you agree that we may process information necessary to provide accounts, orders, payments, fulfillment, payout, security, support, and compliance services.

To the maximum extent permitted by applicable law, NETIKASH SAS is not liable for indirect, incidental, special, punitive, or consequential losses arising from use of the platform.

Where merchants sell products through the platform, the merchant remains responsible for product quality, authenticity, legality, and fulfillment obligations.

We may suspend or terminate access to the platform where a user violates these Terms, creates security or financial risk, engages in suspicious activity, or where required by law or operational necessity.

Users may stop using the platform at any time, subject to settlement of pending orders, payouts, or obligations.

We may update these Terms from time to time. Updates will be posted on the platform with a revised effective date.

Continued use of uShop Live after updates means acceptance of the updated Terms.

These Terms are governed by the laws of the Democratic Republic of Congo.

Disputes may first be handled through amicable resolution. If no resolution is reached, competent courts in the Democratic Republic of Congo may have jurisdiction, unless otherwise required by applicable law.